Altaquip

Assistant Service Center Manager

US-OH-Cincinnati
2 months ago
Job ID
2017-1538
# of Openings
1
Category
Operations

Overview

Altaquip is a growing company that has been proudly serving North America for over twenty years as a part of Scott Fetzer, a Berkshire Hathaway company.

The Assistant Service Center Manager is responsible for the efficient and effective operation of the facility.  Primary responsibilities are to maintain production levels, maximize customer service, and to manage the work flow through the facility.  In addition, the Assistant Service Center Manager will manage the facility in the absence of the Service Center Manager.

 

Our new extensive management training program will lead to rapid advancement potential. The Assistant Service Center Manager will be in a working partnership with the Service Center Manager to accomplish all business objectives, as they are developed to advance within our nationwide network of service centers.

 

Qualifications:

  • Bachelor’s Degree strongly preferred
  • Ambitious, motivated self-starter with excellent leadership skills
  • 2 – 5 years of prior management and/or materials procurement experience
  • Proficiency in the use of Microsoft Office applications (Word, Excel, Outlook)
  • Excellent oral and written communication skills
  • Ability to work and thrive in a fast-paced environment
  • Strong ethics, integrity and high energy
  • Outgoing, pleasant personality

 

Responsibilities

The Assistant Service Center Manager is responsible for the following tasks.  Additional tasks may be added or deleted at management discretion.

 

Operational Responsibilities:

  • Maintain targeted production goals
  • Manage aging units
  • Logistics, optimizing routes to improve customer service
  • Manage warranty claims and consistency
  • Process improvement documentation, and adherence
  • Supervise Technicians, Administrative Specialists and Drivers.
  • Managing and correcting repeat unit issues
  • Audit and maintain invoicing documentation standards.
  • Oversee materials and inventory

 

Management Responsibilities:

  • Process flow management
  • Ship-ins, unpack and repack
  • Interview potential Technicians, Administrative Specialists and Drivers and make employment recommendations
  • Work with the Service Center Manager in counseling and setting improvement plans for team members
  • Coach and educate team members as needed
  • Customer Service via phone calls, walk ins and store visits
  • Opening and/or closing shop
  • Report Management; printing, posting and explaining reports
  • Cross train in all functional areas: Administration, Materials, Service Representative
  • Train new employees and cover open positions as needed
  • Safety audits
  • Occasional travel to cover open positions at other stores or train new Assistant Service Center Managers
  • Assist the Service Center Manager in the recruiting and hiring of Service Center personnel.

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