Altaquip

Customer Service Representative

US-OH-Cincinnati
4 weeks ago
Job ID
2017-1549
# of Openings
1
Category
Customer Service/Support

Overview

Altaquip is a growing company that has been proudly serving North America for over twenty years as a part of Scott Fetzer, a Berkshire Hathaway company.

The Customer Service Representative is responsible for providing excellent customer service as well as outbound and inbound calls. 

Responsibilities

The Customer Service Representative is responsible for the following tasks.  Additional tasks may be added or deleted at management discretion.

 

  • Professional communication with current customers, service centers, and third party service providers.
  • Return communication regarding customer satisfaction and service.
  • Calls to original equipment manufacturers and part vendors.
  • Inbound customer service calls.
  • Provide customers with information including estimates and status updates.

Qualifications

  • High School diploma/GED
  • 2 or more years experience with customer service or call center environment
  • Strong interpersonal and communication skills
  • Positive and optimistic outlook
  • Proper phone techniques/etiquette
  • Competency with Microsoft Products including Word, Excel, and PowerPoint
  • Internet Explorer – web page communication

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